CervontCare helps pharmaceutical companies, CROs, and research sites improve recruitment, qualification, scheduling, and retention — through registered nurses, omnichannel outreach, and the Pasteur™ engagement platform. Most providers send patient conversations to script-bound agents. We don't.
Most outreach providers send patient conversations to script-bound agents. CervontCare doesn't. Registered nurses sit at the center of our engagement model — and the difference shows up in every metric that matters: contact rate, qualification rate, show rate, enrollment conversion, and retention.
RNs understand inclusion and exclusion criteria — and the patient context behind them. They can hear the unspoken disqualifier in a patient's answer. They can ask a follow-up question that script-bound agents would never think to ask.
Patients feel heard by someone who can answer real clinical questions, which lifts conversion and show rates measurably. Anxiety drops. Questions get real answers. The patient feels like they're being cared for — not processed.
Studies don't enroll on schedules. Our distributed nurse teams scale rapidly across geographies, hours, and channels as volume shifts — without sacrificing the clinical quality that makes the engagement model work in the first place.
From first patient contact to long-term retention, CervontCare operates as an extension of your study team — staffed by clinicians, scaled by technology. Three services shown below; see Services menu for the full six.
Reach potential participants quickly with outreach designed to improve conversion — not just volume. We orchestrate voice, SMS, email, and digital across the patient profile your protocol requires.
RN-supported interviews determine study eligibility with clinical accuracy and patient empathy. Inclusion and exclusion criteria are interpreted clinically — not pattern-matched against a script.
Real-time scheduling into site calendars and clinical research systems, with reminders, rescheduling, and time-zone coordination. The handoff from qualification to first site visit happens without dropped patients.
Clinical trial engagement requires reaching patients on their time. CervontCare operates across four countries on three continents to ensure that when a screened patient is ready to talk, a clinically trained voice is ready to answer. No missed callbacks. No missed enrollments.
Pasteur™ is our proprietary omnichannel patient engagement platform — built on cloud infrastructure including Amazon Connect, and designed for the velocity and volume swings of modern clinical research. Built for the studies our clinicians are running, not the studies a vendor was running last year.
Inbound, outbound, progressive, and predictive dialing on scalable AWS infrastructure. Elastic capacity that grows and shrinks with study volume — without rebuilding infrastructure or onboarding new vendors.
AI-assisted screening, sentiment analysis, automated workflows, and predictive engagement. The AI augments our nurses — surfacing the right next question, flagging anxiety signals, and writing screening notes automatically.
Built to connect with leading CTMS, EDC, CRM, and clinical research platforms — Salesforce Health Cloud, Veeva, Medidata, or your study's custom CTMS. And if there isn't a pre-built connector, we build one. Open API and webhooks standard.
HIPAA-aware workflows, controlled access, role-based permissioning, call recording compliance, and audit tracking across all channels. Advancing toward SOC 2. Built around the standards clinical research demands — not bolted on.
Every CervontCare engagement specialist — nurse or non-clinical — completes a structured 90-day ramp built around continuous knowledge testing. Therapeutic-area mastery, study-specific protocols, IRB-aligned scripting, and rapid-response answer drills. A one-second pause on an inclusion criterion is the difference between a randomized patient and a lost one.
Vertical-specific product knowledge, compliance training, scripting fundamentals, tooling certification, and brand voice. Daily written quizzes on every topic covered. Every agent learns the law, medicine, or service trade they'll be representing — not just the script.
50% supervised call nesting, 50% testing. Mock calls with experienced QA leads, role-play across every conceivable objection and edge case, recorded review sessions, and rapid-response answer drills. Agents must answer 100+ scenario prompts without hesitation. Pass-or-repeat competency gate at day 45 — agents who don't pass don't advance.
Phase 2 passed — agents now handle real calls in live production. But the testing doesn't stop. Weekly knowledge re-tests, daily QA scoring on every interaction, side-by-side coaching for the first week back on the floor, and ongoing training drills on new objections and edge cases. Performance metrics tracked daily; struggling agents get coaching, not release.
Full caseload at production targets. Continued QA review, weekly calibration sessions, and final certification testing at day 90 — written, verbal, and live-call evaluation. Only agents who pass all three become fully tenured production specialists on the vertical.
If you pause on an answer — even for one second — you can lose the consumer. So we don't train our agents to look up answers. We train them to know answers. And then we test them. Every day. For ninety days. And then we keep testing.
Cervont · Training Philosophy
Patient experience isn't a soft metric. It's the leading indicator of enrollment, show rate, and retention. Every script, workflow, and KPI we build is designed around it — and every nurse on the line is tested daily on how to deliver it.
We treat clinical hiring as the single highest-leverage decision in patient engagement. Every applicant — RN or engagement specialist — moves through a structured, multi-stage funnel: sourcing, license verification, screening, clinical simulations, and final selection. Most applicants don't make it. The ones who do are already trained, empathetic, methodical communicators before our 90-day program even begins.
Multi-channel sourcing across four countries — referrals, regional partnerships, targeted recruiting platforms.
Standardized phone screen with calibrated scoring. Communication, schedule fit, basic role alignment.
Live role-play, written communication test, comprehension scoring against vertical-specific scenarios.
Final interview with operations leadership. Empathy assessment, accountability indicators, resilience signals.
Selected candidates begin the 90-day vertical-specific ramp. The bar to enter the program is higher than the bar to graduate from most.
The number one predictor of agent performance is who walks through the door on day one — not how hard you train them after. Cervont's recruiting team operates as a discipline of its own, with its own metrics, its own scorecards, and its own constant calibration. We refuse to hire to fill seats.
The result: lower attrition, faster ramp times, and conversion rates that are not luck — they're hiring decisions made twelve weeks earlier.
Whether you're scaling enrollment, recovering a stalled site, or rethinking how patients experience your trial — we'd like to hear about it. Tell us a little about the study and we'll get back to schedule an intro call within one business day. No pitch deck. Just operational clarity on whether CervontCare fits.